Online shops

Customers order

Your store appears with your real prices and only what is genuinely in stock. Customers save their address and reorder in a tap.

• The catalog is the one you already keep, priced as you already price it
• Items out of stock do not appear
• Addresses and favourites are saved for the next order
• Customers see the shop nearest to them first
• Stock falls as orders come in, so two customers cannot buy the last one
• A price changed at the counter is the price online a moment later

Your team prepares

The order arrives with everything needed to pack it. Accept it, prepare it, mark it ready, and the customer sees each step.

• The order arrives with items, quantities and any notes
• Accept, prepare and mark it ready as you go
• The customer follows the same steps you do
• A store can decline an order it cannot fulfil
• Orders queue by when they are due, not by when they arrived
• Substitutions and shortages are recorded on the order rather than agreed by phone

Your driver delivers

The job goes to your drivers in turn. You see where they are, and the delivery is confirmed when it lands.

• The job is offered to your drivers one at a time
• A driver who does not respond passes it on automatically
• You see where the driver is on the way
• Delivery is confirmed with a photo or a signature
• A driver can carry several deliveries at once when they are going the same way
• The customer watches the driver approach instead of waiting for a knock

See how it went

Every online order sits in the same books as counter sales, so one figure covers the whole business.

• Online and counter sales land in the same place
• Driver payouts are calculated per period
• Customers rate the delivery and the store separately
• You can see which store carries the delivery load
• Refunds and cancelled orders sit next to the sales they belong to
• Delivery cost per order is measured rather than estimated